Question: What is a digital download or electronic delivery?

Answer: A digital download is an electronic form of acquiring a document, file or software package usually delivered to you through the internet, most commonly through email, giving you access to download the product you have purchased immediately.

Downloads from our servers are monitored to ensure that you are able to successfully access the products without any issues. We will allow you up to ten (10) downloads, if ever you need more downloads or if the allotted time has expired you may contact us to reset the number of downloads but with valid reasons.

We will also not tolerate download abuse. We reserve the right to terminate your access to our’s servers if we have detected that you have consumed more than the given number of downloads.

Question: How quickly do I receive my product?

Answer: Our fast and efficient e-delivery system allows for automatic allocation of your product and near instant delivery. Once payment has been processed we make your unique product key visible on screen with an official link to download your software.

Question: How do I download my program?

Answer: Download links are contained within the email containing the license from support@pcsoftmall.com

Question: How do I get help with my installation? 

Answer: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can ask in online chat (24/7) or email.

Question: What if something goes wrong? Will I be able to get a refund?

Answer: We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.

Question: What currency are the prices displayed?

Answer: All product prices are in US Dollars. (USD).